Terms & Conditions

Last updated: 2025-08-30

Welcome to Fangshui (the “Store”). By accessing and using this website, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. General Information

  • Operator: Fangshui (operating under individual activity)

  • Country of operation: Lithuania

  • Contact email: support@fangshui.store

  • Phone: +48 732 084 670

  • Business address: [To be updated once available]

2. Use of the Website

By accessing or purchasing from Fangshui, you confirm that you are at least 18 years old or have the permission of a parent/guardian. You agree not to misuse the website or attempt to interfere with its security or proper operation.

3. Cookies

The website uses cookies to improve your browsing experience. By using Fangshui, you agree to the use of required cookies.

  • Some cookies are essential for the functioning of the website.

  • We may also use cookies for analytics or marketing purposes.

  • Third-party services (such as integrated video or analytics tools) may also place cookies when used.

  • You may disable optional cookies through your browser settings, but essential cookies cannot be refused as they are necessary for website operation.

For more information, please see our Privacy Policy.

4. Intellectual Property Rights

Unless otherwise stated, Fangshui and/or its licensors own the intellectual property rights for all material on the website. All rights are reserved.

You may not:

  • Copy or republish content from Fangshui.

  • Sell, rent, or sub-license content from Fangshui.

  • Reproduce or redistribute Fangshui content without written permission.

5. Orders and Payments

  • All prices are shown in EUR (€) and USD ($).

  • All prices displayed are final. Fangshui is not a VAT-registered business; therefore, no VAT is added to the purchase price.

  • Due to technical limitations of our website provider, invoices may show a symbolic tax rate of 0.001%. This is for system purposes only and does not represent VAT collection.

  • Any additional customs duties or import taxes (for orders outside the EU) are the responsibility of the buyer.

  • Payments are processed securely via Stripe, which allows major credit/debit cards and other supported methods.

6. Shipping and Delivery

  • We ship worldwide, except to sanctioned countries (including but not limited to Russia, Belarus, North Korea).

  • Orders are delivered via Lietuvos Paštas or DHL.

  • Standard delivery time: 5–10 business days (may vary depending on location).

  • Shipping costs are normally paid by the customer unless otherwise stated on the website (e.g., free shipping promotions).

7. Right of Withdrawal & Returns

  • Customers in the EU have the right to cancel their order within 14 days of delivery without giving a reason.

  • Returned items must be unused, in their original condition and packaging.

  • Return shipping costs are the responsibility of the customer, unless the item is defective or incorrectly delivered.

  • Refunds will be processed within 14 days after receiving the returned goods.

8. Refund Policy

Refunds are issued to the original payment method once the returned goods are received and inspected. Please see our separate Refund & Return Policy for full details.

9. Limitation of Liability

To the maximum extent permitted by law, Fangshui is not liable for:

  • Delays or failures caused by circumstances beyond our reasonable control (e.g., customs delays, strikes, force majeure).

  • Indirect, incidental, or consequential damages.

Our liability for any product purchased is strictly limited to the purchase price of that product.

Nothing in these Terms excludes liability for death, personal injury, or fraud caused by negligence.

10. Governing Law

These Terms & Conditions are governed by the laws of Lithuania. Any disputes shall be resolved in Lithuanian courts, unless mandatory consumer protection rules apply in your country of residence.

11. Dispute Resolution

If you have a complaint, please contact us first at support@fangshui.store.
EU consumers may also submit disputes via the Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr.

12. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with the updated date.