Privacy Policy

Last updated: 2025-08-30

At Fangshui, accessible from https://fangshui.store, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and what rights you have under applicable law.

1. Information We Collect

When you interact with our store, we may collect the following information:

  • Personal details: name, email address, phone number, billing and shipping address.

  • Payment information: processed securely by Stripe (we do not store full card details). Fangshui is not a VAT-registered business. No VAT is charged on purchases, and therefore no VAT-related data is processed. Due to technical limitations of our website provider, invoices may display a symbolic tax rate of 0.001%, which is for system purposes only and does not represent VAT collection.

  • Order information: products purchased, delivery preferences, order history.

  • Website usage data: cookies, IP address, browser type, pages visited.

  • Marketing & analytics data: via Google Analytics, Meta Pixel, and similar tools.

  • Optional data: newsletter sign-ups, customer service inquiries, or account preferences.

2. How We Use Your Data

We process your data for the following purposes:

  • To process and deliver your orders.

  • To send order confirmations, shipping updates, and customer support responses.

  • To personalize your experience on our website.

  • To improve our products, services, and website performance.

  • For marketing and advertising, including retargeting campaigns (where legally permitted).

  • To comply with legal obligations.

3. Sharing Your Information

We only share your data with trusted third parties necessary to operate our store:

  • Payment processing: Stripe.

  • Shipping providers: Lietuvos Paštas, DHL, and similar logistics partners.

  • Analytics & marketing: Google Analytics, Meta Pixel, and comparable platforms.

  • Hosting: Hostinger, which provides the infrastructure for our website.

We do not sell your personal data to third parties.

4. Cookies

Our website uses cookies to ensure functionality and improve your experience.

  • Essential cookies: always active, required for the website to function (e.g., cart, checkout).

  • Analytics & marketing cookies: help us improve performance and show relevant ads. Depending on your location, these may require your consent.

  • Third-party cookies: may be placed by services integrated into our site (e.g., analytics, payment systems, embedded content).

You may disable optional cookies in your browser settings.

5. Data Storage & Security

  • Data is primarily stored by our hosting provider (Hostinger) and payment processor (Stripe).

  • If customer information is temporarily stored elsewhere (e.g., in customer support emails or spreadsheets), it is handled securely and deleted once no longer needed.

  • We retain data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

  • We apply appropriate technical and organizational security measures to protect your data from unauthorized access, loss, or misuse.

6. International Transfers

As we operate worldwide, your data may be transferred outside the EU/EEA (e.g., to Stripe, Meta, Google). Such transfers are protected by GDPR safeguards like Standard Contractual Clauses or equivalent protections.

7. Your Rights (GDPR)

As an EU resident, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your data (“right to be forgotten”).

  • Restrict or object to the processing of your data.

  • Request a copy of your data in a portable format.

  • Withdraw consent for marketing at any time.

  • File a complaint with your local data protection authority.

To exercise these rights, contact us at support@fangshui.store.

8. Children’s Privacy

Our website is not directed to children under 16, and we do not knowingly collect data from them. If we learn that we have collected data from a child under 16, we will delete it promptly.

9. Changes to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

📧 Email: support@fangshui.store